Small Business: How not to behave on the internet

This is an example of how not to behave if you are a small business on the internet. A friend of mine simply posted a question on a forum, the entirety of his question was: I’m curious if anybody knows anything about Lucas Environmental Stormwater Services, Inc.? This simple question has led to the owner threatening legal action in email and via rambling voice- mails. It is never a good idea to threaten someone unless they are blatantly in the wrong and doing something clearly illegal. Otherwise you just rile people up and turn what should have been nothing into a huge negative- publicity exercise for your company. For more information see: mhalligan: Greatest voicemail transcript EVER.

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