It took a lot of flamage to eventually get our ADSL installed from pacific bell. Brainstorm Networks was much easier to deal with and was generally more clueful but they had onerous things such as usage fees, etc, in their standard agreement, while Pac bell did not, so we went with the phone company. After a few months of effort, we finally have decent service from them. Our wounds have begun to heal, so we don't see the point in publishing our private email exchanges with them. At the moment, anyway.